Frequently Asked Questions

Have questions? We have answers! If you don't see your question here, please email us at hi@gomushi.com

How much does it cost?

The cost is $20 as a one-time payment.

How does it work?

We scan the Global Entry Scheduling Service and our service notifies you when Global Entry appointments become available via text message.

How many notifications can I expect in a day?

It depends ... for super busy locations, expect less notifications as there are more folks trying to snag that spot and there is less availability. We'll only notify you if there's an available appointment that matches your preferences.

Will my billing auto-expire at the end of the month?

Yes, the billing is for a one-time payment with no auto-renewal.

Is this refundable?

Yes. If you have any questions or are not satisfied with the service, please email us at hi@gomushi.com and we will ensure we resolve your issue.

How can I cancel my subscription?

You'll automatically stop receiving notifications at the end of your 31 days and your subscription will auto-expire. However, if you'd like to cancel sooner, email us at hi@gomushi.com or reply STOP to the text message.

I received a notification, but when I go to schedule it, it's no longer there on the scheduling website. What happened?

😢 We're sorry to hear that but this usually means someone beat you to it! Appointments are first come first serve and can be taken by anyone at any time. We'll keep scanning for you and let you know if another one becomes available. Make sure to act fast and have your Trusted Travel Portal Username and Password ready!

Will SnapSlot store my credit card information?

No, we use Stripe to process payments securely.

How do I change my preferences?

You can change your preferences by emailing us at hi@gomushi.com -- we are currently working on a portal where you can modify your preferences yourself.